We have an office in Guangzhou, responsible for product promotion and sales, and the production factory is in Dongguan.
Q:
How many employees does your company have?
Our company has about 80 employees.
Q:
What certificates does your company have?
ISO, FSC, and food contact inspection reports.
Q:
Do you have an office in Shanghai or Guangzhou?
Yes, we have an office in Guangzhou.
Q:
How to handle quality problems?
Strict quality inspection is carried out before delivery. If there are quality problems, we will reissue the goods for free or negotiate a solution, with guaranteed after-sales service.
Q:
Can the packaging be customized as required?
Yes. We support neutral packaging, English packaging, color packaging, simple packaging, carton packaging, etc., all customizable on demand.
Q:
Do you support foreign trade export?
Export is supported. We can make export packaging and provide documents for customs declaration, commodity inspection and customs clearance, and deliver goods to ports all over the world.
Q:
Can I get free samples?
Free samples can be provided, and the freight is borne by the customer or collected on delivery, for your convenience to confirm the quality, hand feel and size.
Q:
How long is the delivery time?
Our company is mainly engaged in OEM processing with basically no stock. The delivery time for custom orders is 7–15 days, which is determined according to the specific production schedule.
Q:
Can you make samples? How long does sample making take?
Sample making is available. If there is a plate fee, we will charge the plate fee and sample making fee, and regular samples can be finished within a week. The plate fee will be refunded after the bulk order is placed, while the sample making fee is non-refundable.
Q:
Are the products safe and food-grade?
Made of virgin wood pulp, the products are free of fluorescent agents and peculiar smell, reaching food-contact grade, complying with domestic and export standards, and inspection reports can be provided.
Q:
How is the price calculated?
The price is quoted comprehensively based on material, gram weight, size, packaging, quantity and freight. We can quote foreign trade prices such as FOB and EXW.
Q:
What is the minimum order quantity?
The minimum order quantity varies for different products. The regular minimum order quantity for napkins is a few thousand packs, with more favorable prices for large quantities. Full-container foreign trade orders are supported.
Q:
Can you customize logos, patterns and packaging?
Customization is available. We support printing logos, brand names and advertising slogans, and packaging specifications and materials can all be customized according to customer requirements.
Q:
What products do you mainly produce?
We mainly produce napkins, commercial facial tissues, hand towels, jumbo roll toilet papers, hotel-specific tissues, custom printed tissues, etc., which are suitable for catering, hotels, supermarkets, foreign trade export and other fields.
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